Cancellation and Returns
There is no return or refund offered for oil that has already been delivered.
Cancellations are to be made preferably as soon as possible but they are accepted up to 24 hours before the oil is delivered. If cancelled within this time period, a full refund will be issued.
When an order is placed through our website and paid by debit/credit card the full amount is taken at the time of the order. If the full amount is not delivered we will refund the difference directly back to the card taken the following day. If the amount delivered is below what was ordered the unit price may vary.
Refunds are processed through our payments processor and the banking system and can take up to ten working days to appear in your account. These waiting times are outside the control of Kilbride Oil Ltd and are part of the clearing system of the bank.
The price of each Product shall be as is quoted on the website at the time you place your order, subject to any inadvertent pricing errors (whether technical or otherwise) by us. We reserve the right to revise the price of any product on this website without notice.
Any order cancelled will automatically incur a €10 charge which will be debited from the Buyers Debit / Credit card. This is to cover banking and administration costs. Under no circumstances is Kilbride Oil Ltd obliged to accept goods for return.